What we collect
When you get in touch — through the website's Contact form, a Facebook or Instagram enquiry, or by phone — we collect your name, phone number, property suburb, what service you're asking about, and anything else you choose to tell us. If you're an existing customer, we also keep a dated record of each visit: photos and a plain-language condition check for your property.
We don't collect payment card details through the website — there's no online payment on this site at all.
Where it's stored
Enquiries and job records are stored in ServiceM8, the job management system we use to run the business — a real company with its own privacy and security practices, not something we built ourselves. The website itself runs on Cloudflare's hosting.
If you get in touch through a Facebook or Instagram lead form instead of the website, Meta (Facebook's parent company) handles that initial submission under its own privacy policy before it reaches us — worth a read if that matters to you, at facebook.com/privacy/policy.
Who sees it
Your details are visible to the people actually running Clearly The Best — the founder and the technician carrying out your visit. For Platinum customers, garden, lawn and pest work is arranged through trusted local providers, who receive only what they need to do that specific job (your address and the work required), not your full record.
How long we keep it
For as long as you're an active customer, plus a reasonable period afterward for our own records and in case you get back in touch. If you'd like your details removed sooner, call us and we'll action it.
Questions or a request
Call 0488 435 785. There's no email inbox on this domain yet, so phone is genuinely the fastest way to reach us.